Doctor Prakasam Homeopathic Pharmaceuticals Pvt Ltd (DPHP) respects your privacy and confidentiality. If you are accessing the site (URL), you are working under this Privacy Policy. Please contact us if you have questions about this Policy. DPHP has the right to change this policy at any time by posting the amended policy on the website. Posting the change will make it an amendment to these policies; this amendment will not affect information about you under this Privacy Policy collected before the effective date of the amendment.
When interacting with the DPHP website or by any other means, you may provide us with some general information about yourself (for example, your name, address, phone number, country, or email address). If you send us anything (for example, letters, e-mails) there may be some record we keep.DPHP uses cookies (small pieces of information on your computer's hard disk, stored by your browser). Your information collected when you send a query may be stored in our query management system. If you are our registered patient, your information will be stored on a highly secure server. In both cases, full security as offered by today’s technology is assured.
DPHP uses contact information obtained through our websites and other means to send e-mail, newsletters, and postal mail, supplying prospective patients with the most recent service information. DPHP may contact you by e-mail or call to send you information about your order (e.g., booking/order confirmations, shipment notifications, etc.). DPHP may also contact site visitors via e-mail regarding their account status and changes to any relevant agreements or policies. DPHP does not share information with third parties that, based on our experiential or other data, do not personally identify any of our users.
DPHP will safeguard, according to established standards of security and confidentiality, any information of our users share with us. When we maintain your accounts and otherwise provide services to you, it's possible that our employees will need access to information about you. It's also possible that we will need access to information about you if you contact us regarding a request for additional services or exercise any rights that we have under the law or any agreement that you have with us.. We may continually need access to new technology for protecting information. Our employees are trained to understand and comply with these information principles.
DPHP WILL NOT SELL, RENT, OR SHARE PERSONAL IDENTIFIABLE INFORMATION ABOUT YOU WITH ANY THIRD PARTY UNLESS WE HAVE NOTIFIED YOU AS DESCRIBED, UNLESS WE HAVE FIRST NOTIFIED AND AUTHORIZED BY YOU UNLESS REQUIRED BY LAW.
If we request a separate consent in the case when we use our patient’s name while using their testimonials or photos, unless we believe that certain diseased parts (such as a scar on your scalp, finger, etc.), so that the photos do not compromise confidentiality or privacy issues. In addition, delivery-related information may be used for statistical purposes only, without releasing any names, images, or other personally identifiable information.
You may elect to share your personal experiences with other people by sending us mail or giving us consent, or giving us approval through the mail or our patient support system. If you don't want to subscribe to some communications from DPHP, you could refuse the service (when registering) or tell us you no longer want to receive that communication. You can also ask us to delete your information from our database. We will make all these changes as requested, unless's activity below is essential for the administration of your account, required by law, or protecting our rights.
Post processing, your order will be shipped within 3-5 working days. We ensure prompt, on-time delivery, although on rare occasions, delays occur, and you will be notified beforehand. Delivery fee is location-based and determined by area code.
We use the services of DHL and FedEx for shipping around the world. Delivery fee will be calculated according to the specific country and area code. You may be required to provide necessary documents after the shipping process or on arrival.
We will not accept returns or exchanges of items that are dispatched to the customer.
Refunds on medicines are applicable if requested before shipping. Currency conversion charges are the customer’s responsibility.
